![]() Was this article helpful? 0% of 0 players found this article helpful. Check again later to see if we’re back online. Once you do, you'll get the option to speak with one of our advisors who will do what they can to get you back into your account.ĭid you get to a page that says No channels are available? That’s because you need to speak to one of our advisors for help over chat or phone, and there isn't anyone available at this time. If you don’t, just use your current email. If you know the email on your account, you can put that in here.Tell us your name and your email address, then click Next.ALWAYS search the sub-forum for similar issues before creating a new post. Click ' Report a Bug ' in the Age of Empires II category. ![]() Select Manage my account > Can’t log in. If you encounter a bug that is not listed below, take a moment to visit the official Age of Empires forum and report the problem: Visit the official Age of Empires Forum.Select the EA app or Origin depending on the platform you have.Any invoice numbers from games you’ve bought through an EA platform, like the EA app.Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.The original email address on your EA Account.Check your internet connection.įor connectivity issues, try our basic connection troubleshooting. You may have tried to reset your password too many times, and too fast. If that doesn’t work, wait 90 minutes and try again. Good news: all you need to do is reset your password on EA.com. Make sure to use a different email address than the one you used for your primary email account.Ĭheck out what to do so we can help you, fast.Ĭlick View more to see the troubleshooting steps for each error code. If that doesn’t help, contact us to set up a secondary email on your account to get the Login Verification codes. You or your service provider haven’t blocked us.Not getting Login Verification codes? Make sure: If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. Create a new EA Account and link to your console account if you are a console-only player.If your phone number is linked to your account, you can use that too. Log in with your EA ID if you have the EA app.If your platform account isn’t linked to your EA Account: Enter the code in the pop-up window to change your email. We’ll send a verification code to your registered email.Click Accounts > Change email address to make updates in the EA Account Settings portal. ![]()
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